Kai-Yu (Kelly) Chang
Product Designer
I design products that reduce uncertainty in high-stakes decisions.
Available for work.
About me.
Product designer focused on simplifying complex systems and helping users make confident decisions across fintech, education, and accessibility-focused platforms.
Experience.
UX Researcher & Designer
Information eXperience Lab
2025 - Present
Leading UX research and redesign of an 8-page lab website, translating complex research content into clear digital experiences.
UX Designer
National Disability Center
2024.10 - 2025.07
Designed and prototyped an online learning module for higher-ed faculty, achieving 100% task success rate in usability testing.
Product Management Intern
Shopee
2021.01 - 2021.07
Analyzed insights from 110K+ sellers to identify onboarding friction and improve feature adoption.
Product Manager Intern
Cathay United Bank
2020.03 - 2020.07
Redesigned mobile banking flows for millions of digital banking users.
Stack.
Figma
Product design
Framer
Interactive prototyping
Dovetail
Insight synthesis
Qualtrics
Survey design
Amplitude
Behavioral analytics
JASP
Statistical analysis
